All potential Mentor Angels register online or by phone, and complete a profile about their personal experience with cancer. This profile contains more than forty comprehensive criteria including demographic information, cancer history, and treatment history. This personalized process is intended to provide the flexibility to accept potential Mentor Angels on a case-by-case basis from […]
All cancer fighters, survivors or caregivers requesting support are contacted within one business day. Once we receive confirmation from the volunteer Mentor Angel regarding their availability, the match is made, usually within one to five business days.
We have the world’s largest database of cancer survivors dedicated to providing 1-on-1 cancer support. Occasionally, an appropriate match can’t be found internally. In those instances, we reach out to our network of cancer partner organizations to find a match.
Yes. All the information entered is secure and is never shared with anyone outside of the matching process.
Are any connections between Mentor Angels and people requesting support made completely automated online?
No, instead one of our Cancer Support Specialists is personally involved with every single match, assessing the needs of those seeking support, in order to ensure the highest quality of personal service.
Together they decide how they would like to keep in touch in a way that is convenient for the cancer fighter or caregiver requesting support. Some examples include: telephone, e-mail, video chat, instant messaging, social media, meeting face-to-face, etc.
Each matched pair determines the frequency and duration of their contact and is generally guided by the needs of the support seeker. Some pairs speak regularly and have even traveled great distances to meet in person. Other matched pairs require less contact. Sometimes all that is needed is one phone call – and that’s […]
We send follow up communications (usually email) to matched Mentees and Mentor Angels 3 weeks after a match is made to verify that a connection took place and was successful.
Not at all. Matched pairs could be living anywhere, as long as they are able to communicate in a way that works for the Mentee (e-mail, phone, video chat, instant messaging, social media, in person, etc). A Mentee can also indicate a preference for finding a local match and we will do our best […]
Our Mentor Angels are trained to contact one of our Cancer Support Specialists if there’s ever an extenuating circumstance of any kind. The Cancer Support Specialist helps find a supportive and positive solution.